Lets users transfer calls to another person. Transfer a call and consultative transfer Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.

Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail. Lets users answer inbound calls with a touch and place outbound calls either by dialing the full phone number or by clicking a name in the client.Ĭall forwarding options and simultaneous ring This feature provides on-hold notification parity with other platforms.Ĭall answer/initiate (by name and number) This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. Plays default music defined by the service or custom music uploaded by the tenant administrator when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. Note that users do need to be voice-enabled to receive calls from a call queue.

Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.

Users do need to be voice-enabled to receive calls from the auto attendant menu options. Note that users do not need to be voice-enabled to receive calls from the auto attendant dial by name, dial by number directory search. Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization. Microsoft lists its full Phone feature list (as of August 2022) as: Phone System feature Add $7 per user per month for a standard calling plan or turn on Microsoft Teams Phone via your Microsoft 365 E5 license.

Zoom phone pricing